FREQUENTLY ASKED QUESTIONS

We’re here to help you navigate your journey to wellness! Below, you’ll find detailed sections on yoga, salt therapy, and all things RISEilience. We encourage you to explore these resources. If you still have questions after reviewing, don’t hesitate to reach out to us. Your wellness journey is important, and we’re here to support you every step of the way.

GENERAL FAQS

  • How do I contact customer support?

    You can reach us via email at info.amesbury@gmail.com or by phone or text at (978) 378-9306. We're available during hours of operation to assist you with any questions or concerns.

  • What is your return/exchange policy?

    Our return/exchange policy may vary depending on the product or service. Unopened and unworn products with tags may be returned for credit within 30 days of purchase. Terms may be longer during the holiday season.

  • Do you offer gift cards?

    Yes, we offer gift cards in various denominations. Gift cards are a convenient and thoughtful way to give the gift of wellness. You can purchase gift cards online HERE or at our location.

  • How can I provide feedback about my experience?

    We value your feedback! You can share your thoughts and suggestions with us through our website, email, or by speaking with a member of our team. Your feedback helps us continually improve and enhance our products and services.

  • How can I stay updated on promotions and new products/services?

    You can sign up for our newsletter or follow us on social media to stay updated on promotions, new products/services, and exclusive offers. Don't miss out on exciting updates and special deals!

  • What forms of payment do you accept?

    We strive to provide convenient payment options for our customers. Currently, we accept major credit cards such as Visa, MasterCard, and American Express, as well as debit cards. For in-person purchases, we also accept cash or Apple pay. For the most up-to-date information on accepted payment methods, please check with our staff at the time of your purchase. If you have any specific payment-related inquiries, feel free to reach out and we'll be happy to assist you.

YOGA FAQS

  • What should I wear to yoga class?

    We recommend wearing comfortable, breathable clothing that allows you to move freely. Yoga pants, bicycle shorts or leggings and a fitted top are common choices or a shirt that doesn’t ride up. Remember to remove shoes and socks before entering the studio. For lunch break yoga, the movement is limited, so any clothing you are comfortable enough to stretch in.

  • Do I need to bring my own mat?

    While we provide yoga mats for rent or purchase. You're welcome to bring your own if you prefer. Using your mat can enhance your practice and ensure you have the support you need. SHOP HERE

  • How early should I arrive for class?

    We suggest arriving at least 10-15 minutes before the scheduled class time to check-in, settle in, and prepare for your practice. Late arrivals may not be admitted to class to minimize disruption to others.

  • I've never done yoga, can beginners attend your classes?

    Absolutely! Our classes are open to practitioners of all levels, including beginners. Our instructors are skilled at offering modifications and adjustments to accommodate students of varying experience levels.

  • What if I have injuries or physical limitations?

    Please inform your instructor before class if you have any injuries or physical limitations. Please let them know if you are pregnant or have recently given birth. They will offer modifications and alternative poses to ensure a safe and enjoyable practice for you. We have props to make you more comfortable & you may purchase Yoga Kneeling Pads for extra support on your joints HERE.

  • What is your cancellation policy?

    We have a 12-hour cancellation policy for all classes. If you need to cancel your reservation, please do so at least 12 hours before the scheduled class time to avoid being charged.

  • Can I bring my child to class?

    We currently offer classes specifically for children on Saturday and Sunday mornings for ages 4+ with a guardian. We offer teen only classes for 12+ weekly. Some of our classes may be suitable for children accompanied by a parent or guardian. Please contact us for more information.

  • Do you offer private sessions?

    Yes, we offer private yoga sessions tailored to your individual needs and goals. We also offer private events, and salt session yoga. Pease schedule HERE.

  • How do I sign up for classes?

    You can sign up for classes through our website, mobile app, or by contacting us directly. We recommend reserving your spot in advance, especially for popular classes, to ensure availability. SIGN UP HERE

SALT THERAPY FAQS

  • What is salt therapy?

    Salt therapy, also known as halotherapy, is a natural treatment that involves inhaling dry salt particles in a controlled environment. It's believed to help alleviate respiratory conditions, skin issues, and promote overall well-being.

  • How does salt therapy work?

    During a salt therapy session, you relax in a salt room or salt cave where a halogenerator disperses microparticles of pharmaceutical-grade salt into the air. As you breathe, the salt particles penetrate deep into your respiratory system, helping to cleanse the airways and reduce inflammation.

  • What are the benefits of salt therapy?

    Salt therapy may help alleviate symptoms of asthma, allergies, bronchitis, sinusitis, COPD, and other respiratory conditions. It can also improve skin conditions such as eczema, psoriasis, and acne, as well as promote relaxation and stress relief.

  • Is salt therapy safe?

    Yes, salt therapy is generally considered safe for most people, including children and pregnant women. It's a non-invasive, drug-free treatment with minimal side effects. However, individuals with certain medical conditions should consult with their healthcare provider before trying salt therapy.

  • How long does a salt therapy session last?

    Our salt therapy sessions typically last 15 minutes or 45 minutes. During this time, you can relax on a yoga mat, in the salt, or on a zero gravity chair in the salt room while inhaling the therapeutic salt particles.

  • What should I wear during a salt therapy session?

    You can wear comfortable clothing during your salt therapy session.

  • How often should I do salt therapy?

    The frequency of salt therapy sessions depends on your individual needs and goals. Some people benefit from regular sessions several times per week, while others may find relief with less frequent visits.

  • Can I bring my child to salt therapy?

    Yes, salt therapy is safe for children and can be beneficial for various respiratory and skin conditions. We offer special sessions for kids and family-friendly environments to ensure a comfortable experience for all ages.

  • Do I need to make a reservation for a salt therapy session?

    While walk-ins are welcome, we recommend making a reservation in advance to ensure availability, especially during peak times. You can book your session online, through our mobile app, or website HERE