FREQUENTLY ASKED QUESTIONS

We’re here to help you navigate your journey to wellness! Below, you’ll find detailed sections on yoga, salt therapy, and all things RISEilience. We encourage you to explore these resources. If you still have questions after reviewing, don’t hesitate to reach out to us. Your wellness journey is important, and we’re here to support you every step of the way.

GENERAL FAQS

  • How do I contact customer support?

    You can reach us via email at krystle@riseilience.org or by phone or text at (978) 378-9306. We're available during hours of operation to assist you with any questions or concerns.

  • What is your return/exchange policy?

    Our return/exchange policy may vary depending on the product or service. Unopened and unworn products with tags may be returned for credit within 30 days of purchase. Terms may be longer during the holiday season.

  • Do you offer gift cards?

    Yes, we offer gift cards in various denominations. Gift cards are a convenient and thoughtful way to give the gift of wellness. You can purchase gift cards online HERE or at our location.

  • How can I provide feedback about my experience?

    We value your feedback! You can share your thoughts and suggestions with us through our website, email, or by speaking with a member of our team. Your feedback helps us continually improve and enhance our products and services.

  • How can I stay updated on promotions and new products/services?

    You can sign up for our newsletter or follow us on social media to stay updated on promotions, new products/services, and exclusive offers. Don't miss out on exciting updates and special deals!

  • What forms of payment do you accept?

    We strive to provide convenient payment options for our customers. Currently, we accept major credit cards such as Visa, MasterCard, and American Express, as well as debit cards. For in-person purchases, we also accept cash or Apple pay. For the most up-to-date information on accepted payment methods, please check with our staff at the time of your purchase. If you have any specific payment-related inquiries, feel free to reach out and we'll be happy to assist you.